Refund Policy

Last Updated: October 27, 2025

1. 30-Day Money-Back Guarantee

We want you to be completely satisfied with BackMeUp. If you're not happy for any reason, we offer a full refund within 30 days of purchase.

Eligibility:

• ✅ Purchased within the last 30 days
• ✅ First-time purchase (not upgrades)
• ✅ Purchased directly from back-me-up.com
• ✅ No questions asked - you don't need to provide a reason

2. How to Request a Refund

1. Email us: Send a refund request to refunds@back-me-up.com
2. Include: Your license key and purchase email address
3. We process: Refunds are processed within 5-7 business days
4. You receive: Full refund to your original payment method

3. What Happens After Refund

• Your license will be deactivated
• BackMeUp will stop creating new backups
• Your existing backup data remains intact on your storage device
• You can continue to access your backed-up files manually

4. Exceptions

Refunds are NOT available for:

• ❌ Purchases made more than 30 days ago
• ❌ License upgrades (e.g., Basic to Pro)
• ❌ Purchases from third-party resellers
• ❌ Repeated purchases (buy → refund → buy again)
• ❌ Fraudulent or abusive refund requests

5. Trial Period

Before purchasing, we encourage you to use the 7-day free trial to ensure BackMeUp meets your needs:

• All features unlocked during trial
• No credit card required
• No automatic billing

6. Technical Issues

If you're experiencing technical problems:

1. Contact support first: support@back-me-up.com
2. We'll help resolve: Most issues can be fixed quickly
3. Refund if needed: If we can't resolve your issue, we'll issue a full refund

7. Upgrades and Downgrades

• Upgrades: Pay the difference between license tiers (no refund of original purchase)
• Downgrades: Not available (you keep your current license tier)

8. Processing Time

• Request acknowledgment: Within 24 hours
• Refund processing: 5-7 business days
• Bank processing: Additional 3-5 business days (depends on your bank)
• Total time: 8-12 business days typically

9. Partial Refunds

We do not offer partial refunds. Refunds are always 100% of the purchase price.

10. Currency

Refunds are issued in the original currency of purchase. Exchange rate fluctuations may affect the amount you receive.

11. Contact Information

For refund requests or questions:

Email: refunds@back-me-up.com
Subject Line: "Refund Request - [Your License Key]"
Response Time: Within 24 hours

12. Fair Use Policy

We reserve the right to refuse refunds for:

• Repeated purchase and refund patterns
• Fraudulent activity or chargebacks
• Violation of Terms of Service
• Abuse of the refund policy

Last Updated: October 27, 2025
Version 1.0